Water inside your home right now is an emergency. A burst pipe, a flooded basement, or sewage backing up into your house costs thousands the longer it sits. Call Scotts Valley Plumbing immediately and we'll be there to stop the damage.
Find your main shut-off valve, usually near the meter in the front of the house or at the foundation. Turn it clockwise until it stops. This stops water from pouring in while we drive over.
Shut off power at the breaker or turn the gas knob to the off position if you have a gas heater. A burst pipe near a hot water line can cause scalding. Safety first.
Turn on the lowest faucet in your house, usually a hose bib outside or a sink in the basement. This releases trapped water and helps prevent more damage before the main is closed.
Even 15 minutes counts. Pull rugs, move boxes, and clear the area so we can work fast and you don't lose more stuff to water damage.
Don't turn the water back on. We need to see the leak as it is. Keep your phone free so we can call if we're running a few minutes ahead or need directions.
A burst pipe, an overflowing toilet, sewage backing up into the house, or no water pressure from a major line break is not a wait-and-see situation. We show up in about 45 minutes with the tools to find the break, isolate it, and stop the bleeding. On arrival, we locate the source with a leak detector or camera if needed, close off just the damaged section so you can still use other water in the house, and explain your options before we touch anything. You approve the plan before work starts.
Not every plumbing problem is an emergency. A slow leak under the sink, a dripping faucet, or a toilet that runs all night can wait for a scheduled appointment. A single backed-up drain that flushes slow but still drains can usually go another day. But if you smell sewage in the house, if water is pouring out of a wall or ceiling, if multiple drains are backing up at once, or if you have no water at all, that's us right now.
Scotts Valley and the Santa Cruz mountains sit on older pipe infrastructure, and we see a lot of corroded copper and original galvanized steel. Add the seasonal wet weather running through Aptos and the valleys near Watsonville, and slab leaks, burst pipes, and root intrusion in sewer lines are real risks. Keep your water heater set no hotter than 120 degrees when you're away for more than a day, and know where your main shut-off is before an emergency happens.
Call now. We pick up the phone and send a plumber to your address. No message, no callback in two hours.
Nights, weekends and holidays cost the same as Tuesday morning. Call (831) 555-0179 and a Scotts Valley plumber picks up.